Grupo Guiren S.L. offers on its goods the contractual guarantee usually granted by the brand or supplier in the legally established terms, for a period of two years from the date of delivery, except for the products which in themselves indicate this.

Grupo Guiren S.L. guarantees that the products presented for sale on the ARC'WARM website work correctly and do not present defects or hidden faults that could make them dangerous or unsuitable for normal use.

You are legally obliged to inform us of the non-conformity within two months of becoming aware of it. Failure to comply with this deadline shall render you liable for any damage or loss actually incurred as a result of the delay in notification.

Tears due to snagging with external elements or Velcro are excluded from the guarantees.

Grupo Guiren S.L. will assume all transport costs during the 2 years of validity of the contractual warranty from the delivery of the products, as long as the warranty is accepted by the manufacturer. In case the warranty is denied, the customer will have to assume the shipping costs derived from the shipment to the manufacturer and the return to his address.

IMPORTANT: In order to process a guarantee, it is essential to have the invoice or purchase receipt, as the invoice, in the eyes of the brands, is the guarantee of purchase of the product.

In the event of an incident, please contact us atinfo@arc-warm.cominforming us of the incident and enclosing the purchase invoice.